POLICIES AND TERMS
All products offered on this site, both standard and custom, are available at both wholesale and retail cost. Retail and wholesale inquiries should be sent via email to agapetile@earthlink.net or please phone 239-454-8453.

These Policies and Terms govern both wholesale and retail sales through Agape Tile.

Prices
Pricing on this website is at or below retail. Discounts may be offered to the retail customer on special order items or large purchases. This does not apply to Brand Name tile or mosaics.

The Distributor or Trade cost will be at wholesale cost, listed on the Company's Price List for the Product. Should the Distributor be a certified Agape Tile Showroom, showroom prices will apply. The price of the Product is in $ U.S. funds.

All shipping, collection costs, taxes, exchange, license fees, stamps and all charges pertaining to costs associated with Product sales are the Buyer's responsibility. The Company shall have the right, without notice, to change its Price Lists.

Quotes
All price quotes are valid for thirty days, excluding shipping.

Orders
All wholesale orders must be submitted in writing by Purchase Order via Fax or Email.
The item description, color and quantity must be clearly specified. For both wholesale and retail call-in phone orders, the Company will send an order confirmation to review for accuracy. The order confirmation must be approved and faxed or E mailed back, before the Company places the order.
Order changes that are submitted after the order confirmation approval may cause delays in shipment and/or additional charges. No order changes will be accepted by the Company without written authorization.

Acceptance of Orders
While the Company will endeavor to accept all orders submitted, it is expressly agreed that all orders are subject to acceptance by the Company.

Shipping
Shipping for online retail sale orders are based on the current Federal Express Ground rate. Express shipping is offered upon request.

A base delivery charge will be quoted on wholesale or retail custom orders at the time of order and is not guaranteed by the Company. Due to fluctuations in fuel costs, etc., the final shipping price may rise. The Buyer agrees to pay any additional shipping charges that may be incurred by the Company.

Returns
With the exception of Brand Name tile and mosaics, all materials offered are considered to be Special Order. Return of Brand Name products will incur a restocking charge. Return shipping on all Brand Name products is at the Buyer's expense.

Company products incorporate natural materials. The Company offers no refunds or exchanges on natural Products. Variances in size, shade, finish, color or pattern are to be expected in all glass, natural stone, gemstone and seashell products due to the difference in the raw materials used. The actual product may differ from the sample. The Buyer understands that returns due to variances in size, shade, color or pattern will not be accepted.

The Company assumes no responsibility or liability for any labor or material claims due to size, finish or shade variations or discoloration due to use of colored grouts.

Please order carefully. In the event that you should change your mind or do not like the size, finish or shade variation, we will not accept returns on natural products.

We do not accept returns on over-ordered natural products. Please measure carefully!

Inspect all materials immediately upon delivery in terms of product ordered, quantity and any breakage in shipping. Discrepancies must be reported within 24hrs of delivery or any claims will not be honored. Any visible damage to crates or pallets must be reported to delivery driver at time of delivery.

Absolutely no claims will be accepted on installed material.

Digital Images
The company offers no guarantee, exchange or return authorization, that any product received will be an identical match to the photo shown on line due to variances in the image provided from the manufacturer, the scanned image and representation of such product, actual shade variance in the product itself during production or any difference in the sheen due to a hand processing technique.

Damaged Goods
When receiving a shipment, it is Buyer's responsibility to check the shipment and report any shortage, damage or discrepancies to the Company. All claims must be made in writing with 24 hours of the receipt of shipment. It is the Company's responsibility to contact the shipper. The Buyer is not to return goods to the Company without Company authorization and request. The Buyer also understands that the damaged goods need to be kept at the place of delivery, in the original shipping carton or crate, until inspection by the Shipper. The Buyer agrees that they may be requested to provide the Company with photographs of the damaged goods in order to expedite their replacement. Credit for special order damaged materials will not be credited to the Buyer.

Payment Terms
Full payment in the form of cash, certified funds, credit card, bank wire or company check must accompany all orders. Full payment shall include shipping charges. Orders placed by the Buyer by company check will not be placed by the Company until clearance of funds with the bank.

Cancellation of Orders
Cancellation of orders after placement and commencement of manufacturing is not allowed on Special Order items.

Failure to Perform
The Company will not be liable for failure to perform if such failure shall be due to fire, labor, material or car shortage, strikes, lock-outs, public enemies, Acts of God or cause beyond the Company's control.

Distributor Support Services
Support services offered to a Distributor by the Company are order placement, order updates, shipping notification, press release distribution, building and contracting project research and referrals and help with sale and after-sale Product questions. The Company will notify the distributor of overstock special pricing on materials, when applicable.

Warranty
The Company warrants that the products to be delivered on any order will be the kind designated or specified. The Company does not guarantee results from the use of its products. No warranty, express or implied is given, including, without limitation, warranties of fitness or merchantability with respect to the Company's Products. As government regulations and use conditions may change it is the Distributor's responsibility to determine the appropriate use of these Products for specific end users.

Brand Name tile and mosaics are covered by the warranty issued by the manufacturer. Please refer to their websites to view the warranty of a Brand Name product.